Question 1

How do AI credits work?

Accepted Answer

AI credits power automated agent replies. Each reply spends credits based on the model you choose. Lighter models use fewer credits. Premium models use more. Your plan includes a monthly credit pool shared across WhatsApp, Instagram, and Messenger. See credit costs by model.

Question 2

Do inbox and manual replies use credits?

Accepted Answer

No. Your inbox and manual replies are unlimited on every paid plan. Only AI-generated replies consume credits.

Question 3

When do my credits renew?

Accepted Answer

Your credit allowance resets each billing period with your subscription. Unused subscription credits do not roll over to the next period.

Question 4

What happens if I run out of credits?

Accepted Answer

AI replies pause for that billing period so you do not get surprise overages. You can still use the inbox and reply manually. Upgrade your plan to restore AI replies immediately, or wait until your next renewal.

Question 5

What's included in the free trial?

Accepted Answer

Pro includes a 7-day free trial so you can connect a channel, train your agent, and see AI sales in your DMs before you are charged. Cancel before the trial ends if you do not want to continue. Checkout shows the exact terms when you start.

Question 6

How do connected channels work?

Accepted Answer

A channel is one live WhatsApp, Instagram, or Messenger account linked to SendRad. Pro includes 1 channel. Max includes 3. Scale includes more as you move up. Need extra accounts? Add channels for $15/mo each, or a dedicated WhatsApp number for $5/mo.

Question 7

Are all AI models included on every plan?

Accepted Answer

Yes. Every paid plan can use the full model lineup, including OpenAI, Claude, Gemini, and DeepSeek. Premium models spend more credits per reply, so your monthly capacity depends on which brain you pick.

Question 8

Can I change or cancel my plan anytime?

Accepted Answer

Yes. Upgrade when you need more credits or channels. Downgrade or cancel from your billing portal. Access continues through the end of the period you already paid for when you cancel. For a refund of the unused part, email hi@sendrad.com or WhatsApp +20 10 2355 7559. We check unused AI credits and how many days a WhatsApp, Instagram, or Messenger channel stayed connected.

Question 9

What's the difference between monthly and annual billing?

Accepted Answer

Monthly stays flexible month to month. Annual billing saves 20% compared with paying monthly. Both renew automatically until you cancel.

Question 10

Do you offer refunds?

Accepted Answer

Yes. Email hi@sendrad.com or WhatsApp +20 10 2355 7559 and ask for a refund. We check the AI credits you have not used, and how many days a WhatsApp, Instagram, or Messenger channel stayed connected. Then we refund the unused part of what you paid. The same policy is in our Terms of Service.

Stop losing leads in the follow-up gap

Plans and credits

Pricing questions

Plans and credits

Pricing questions